- Payment options available at our casino
- What happens during a deposit or withdrawal
- Limits, fees and processing periods
- Account verification and KYC checks
- Supported currencies and account balance
- Security of payments and data protection
- Common payment issues and how we handle them
- A short note from our cashier team
Payment options available at our casino
We keep the cashier simple at dealau by supporting a focused set of payment options that cover cards, e-wallets, bank account transfer and Bitcoin. You can fund your account or withdraw winnings using the same channel in most cases, and the method you choose at registration is the one we will pre-fill in the deposit form later on. dealau treats every method as a separate rail with its own minimum, fee details and handling window, which is why we set out the exact figures in the following table instead of vague ranges.
| Method | Example minimum deposit | Typical processing time | Fee from our side |
|---|---|---|---|
| Visa / Mastercard | 10 EUR | Instant for deposits, 1–3 business days for withdrawals | None |
| Skrill / Neteller | 10 EUR | Instant for deposits, within 24 hours for withdrawals | None |
| Bank transfer (SEPA) | 50 EUR | 1–2 business days for deposits, 2–4 business days for withdrawals | None |
| Bitcoin (BTC) | 0.0002 BTC | Up to 1 hour after network confirmations | None, network fee applies |
Cards and e-wallets are the fastest rails for daily play, while bank account transfer and Bitcoin are better suited to elevated balances or members who prefer a direct settlement. We do not add our own percentage on top of any method, and we display the equivalent within your account currency before confirming the transaction.
What happens during a deposit or withdrawal
Every deposit at our casino moves through four stages: method selection, amount entry, confirmation of the payment and balance movement. You pick the rail, enter an amount that meets the minimum shown in our cashier, confirm the payment on the provider's screen, and the money land in your real-funds balance once authorisation is received. The same flow is mirrored for withdrawals, with the addition of a destination check so that funds is sent back to the original deposit option when regulations require it.
| Stage | What you do | What we do | Typical time |
|---|---|---|---|
| 1. Method selection | Choose a saved or new method | Display available rails and limits | Immediate |
| 2. Amount entry | Enter the amount in your account currency | Validate against minimum and maximum | Immediate |
| 3. Authorisation | Approve the payment with the provider | Hold the transaction in pending status | Seconds to minutes |
| 4. Settlement | Wait for confirmation | Credit the balance or queue the withdrawal | Instant to 4 business days |
Once a withdrawal is queued it enters our internal approval queue, where a payments officer checks the request against your player history, bonus status and verification level. Approved withdrawals are released to the particular payment route and remain visible in the cashier history with a status that updates from "pending" to "paid".
Limits, fees and processing periods
Limits on our casino platform are set per method and per direction, and they appear next to the amount field so you do not have to guess. Minimums start at 10 EUR for cards and electronic wallets, 50 EUR for SEPA bank payment and 0.0002 BTC for Bitcoin, while maximums scale with your account tier and recent activity. We do not add a fee on deposits or withdrawals from our side, but the payment provider or blockchain network may apply its own cost, which is always displayed prior to confirming.
Processing time is the second factor that shapes your experience, and it differs sharply between rails. Card and deposits through e-wallets settle in seconds, while withdrawals on the same rails take up to one business day on our end plus the provider's release window. Bank payment and Bitcoin follow the rhythm of their underlying network, which is why we surface an estimated arrival time in our cashier instead of a single number.
Account verification and KYC checks
Verification is the part of payments that most players notice solely when a withdrawal is paused for review. We apply a usual KYC flow at our casino: a one-time check of identity using a government-issued document, documentation proving the address dated within the last three months, and a payment-method ownership check for cards and bank accounts. The aim is to confirm that the person requesting the withdrawal is the same person who registered the account and owns the source of funds.
Documents are submitted through a secure form in our cashier, reviewed by our payments team, and stored with restricted access. Most accounts are verified within twenty-four hours, although additional checks can extend this window if the document needs a second look. You can monitor the status of each document in the verification tab, where pending, approved and rejected items are listed with a short reason when something needs to be re-submitted.
Supported currencies and account balance
You can hold your Dealau balance in EUR, USD, NOK, CAD, AUD or BTC, and the currency is locked at registration to avoid silent conversion each spin. When you deposit in a currency that differs from your casino balance, the cashier displays the converted amount at the rate provided by our payments partner before confirming. The same rate is used for withdrawals on the same rail, which keeps the round-trip transparent.
Switching currency after registration is treated as a fresh account action and requires a help request, because the existing balance, bonus and reward points need to be settled first. In everyday use most of our players keep the original currency and rely on the conversion layer, which is faster than closing and reopening an account.
Security of payments and data protection
Every payment page on our casino platform is served over TLS, and details of the card are tokenised by the acquirer so that the full primary account number never reaches our servers. We separate the payments database from the gaming database, restrict access through role-based permissions, and log every cashier action with timestamp, operator and outcome for audit purposes. This arranged means a gaming-side issue cannot quietly read your payment data, and a payments-side issue cannot affect your active sessions.
On the player side, we recommend enabling two-factor authentication on the account and spending a unique password for our cashier. Session timeouts are short by default, and a withdrawal to a new method always triggers a confirmation email so that a stolen password alone cannot move money.
Common payment issues and how we handle them
The most frequent deposit issue is a card or e-wallet being declined by the bank that issued the card rather than by our cashier. In that case the transaction appears as "failed" in your history, the hold on your bank statement drops automatically inside a few working days, and the balance on our side is unchanged. Switching to an alternative method or contacting the bank that issued the card usually resolves it without a support ticket.
On the withdrawal side the recurring cause of delay is incomplete verification, followed by a destination mismatch between the deposit and the requested payout. We surface both points in the cashier status, send an email when additional information is needed, and keep the request in a recoverable state for fourteen days so that you can complete the check without resubmitting the whole withdrawal.
A short note from our cashier team
Payments at Dealau are designed to feel quiet: clear methods, predictable times, no hidden fees and a verification flow that is run once instead of on each cashout. If anything in this breakdown does not match what you see in our cashier, our support team is the right next port of call, and we treat each payment ticket as a real conversation instead of a queued form.